Refund policy

14 days, no questions

Within 14 days of any payment for a Saperta plan you can ask for a full refund of that payment, without giving a reason.

How to ask

Write to support@saperta.com from the email address of your Saperta account, or use the link on your Paddle receipt. Paddle.com Market Limited is our merchant of record: it took the payment and returns it to the payment method you used. How long the money takes to arrive depends on your bank or card provider.

Cancelling

You can cancel at any time in Paddle's customer portal (web app → Plans). Your plan then runs until the end of the month already paid, and you won't be charged again. There is no minimum term.

Free plan and trial

The free plan and the 2-month trial cost nothing, so there is nothing to refund.

If we end the contract

If we end the contract without good cause, we refund the unused part of any period you have paid for.

Your rights

Mandatory statutory rights remain unaffected. The full contract terms are in our terms of service.